Last Updated: September 2026
At Artezaib Interiors Inc., we want you to be satisfied with your purchase. This Return & Refund Policy explains when eligible products may be returned and how refunds or store credit are handled.
1. Return Period
Eligible products may be returned within 14 days of the original shipment date.
To qualify for a return, the product must be:
- Unused and undamaged
- In the same condition as received
- In its original condition and packaging, where applicable
Products that do not meet these conditions may not be eligible for a return.
2. Refunds and Store Credit
Approved returns may be eligible for:
- A full refund to the original payment method, or
-
Store credit, as applicable.
Where a refund is approved, the refund will be issued to the original form of payment used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
3. Return Shipping Costs
The customer is responsible for the shipping costs associated with returning an item.
Any original shipping or shipping/handling charges paid at the time of purchase are non-refundable.
4. Sale Items
All sale items are final sale and are not eligible for return or refund.
5. Customized, Made-to-Order and Installed Products
Customized or made-to-order products may not be eligible for return.
Products that have been installed may also not be eligible for return.
Because flooring, tile, custom framing, mirrors and related products may involve project-specific requirements, customers should confirm product selection, measurements, specifications and requirements before purchase or installation.
Please contact Artezaib Interiors before purchasing if you require clarification regarding the return eligibility of a specific product.
6. Pickup Orders
Some Artezaib products are designated for pickup from our showroom rather than standard delivery.
Pickup location:
Artezaib Interiors Inc.
700 Kipling Avenue
Toronto, Ontario, Canada
Customers collecting pickup orders should follow the pickup instructions provided with their order.
Return eligibility remains subject to the conditions stated in this policy.
7. Delivery and Shipping
For eligible GTA delivery orders:
- Orders under CA$3,000 are subject to the applicable CA$200 GTA delivery charge.
- Orders of CA$3,000 or more qualify for free GTA delivery.
- Customers outside the Greater Toronto Area should contact us for applicable delivery arrangements and charges.
Some products, including certain frames and rugs, may be pickup-only when purchased separately. Where a mixed order contains products requiring delivery, the entire order may be shipped in accordance with Artezaib's applicable fulfilment policy.
Shipping charges are separate from product return eligibility and are handled according to the applicable shipping terms.
8. How to Request a Return
To request a return, please contact Artezaib Interiors with:
- Your order number
- Product name
- Reason for the return
- Relevant photographs, where applicable
Please contact us before sending any product back. We will review the request and provide the applicable return instructions.
Email: sales@artezaibinteriors.com
Phone: +1 416-252-1522
9. Return Approval
All return requests are subject to review against the conditions of this policy.
Please do not send a product back without receiving return instructions from Artezaib Interiors.
Once the returned product has been received and inspected, we will confirm whether the return qualifies for a refund or store credit.
10. Contact Us
If you have any questions about returns or refunds, please contact:
Artezaib Interiors Inc.
700 Kipling Avenue
Toronto, Ontario, Canada
Phone: +1 416-252-1522
Email: sales@artezaibinteriors.com
